that's some great profiling work, sir!
I wanted to give you a quick update on where things stand with me and the TSA (Transportation Safety Administration). So far nothing is resolved. Imagine that?!
I did finally receive a callback from the TSA Customer Service Manager (CSM) at Pittsburgh's international airport. She left a message on my voicemail saying that she would like for me to call her back, and that she would be handling my case personally and "on an individual basis." She said she would help me with the paperwork and getting the matter resolved quickly. When I called her back, she basically took my name, address, phone number, the departure gate I passed through, and the time that I went through; as well as the approximate time of the incident. She then proceeded to give me the TSA.gov website address where I could download the claim forms. (She did not fill out the form for me like she said she would.)
When I started asking the TSA CSM questions about the process of filing a claim and some specific questions related to the claim, she became very guarded and told me that I would have to call the 800-number for TSA Customer Support that's on the claim forms. She then told me to get estimates for the repair. She said that TSA will more than likely NOT replace my laptop but pay me for the damages in order to have it repaired.
I asked the CSM how she was going to help me, and she briefly said she would look for any footage on the cameras... *heavy emphasis here:* "IF THERE IS ANY FOOTAGE I'll attach your information to it and send it to Washington D.C." And that was the call. End of story.
Now I'm really suspicious of the Pittsburgh TSA Office. Are they going to pretend NOT to find any footage? This was Monday that I talked to her, and she hasn't followed-up with me. Make me wonder if this lady is really going to do anything, or is she just blowing smoke up my pant leg? This is all really ridiculous.
*shameless plugs* There were a couple more media outlets that picked up my story: